Terms of Service.
1. Who these terms are between
These terms are between you ("you", "the client") and Kreea ("we", "Kreea"), operated by its founder and based in Bangalore, India. By submitting the contact form or entering into a paid engagement with us, you agree to these terms.
2. What we do
Kreea provides two types of services:
- Store Scan — a paid, time-bound audit of your Shopify store. We review your stack, identify gaps, recommend solutions, and produce a 30-day implementation roadmap.
- Agent implementation — custom AI agent development for your store. Scoped and priced separately after the Scan, in a written agreement.
Using this website (browsing, reading, submitting the contact form) does not in itself create a services contract. A services contract begins only when both parties agree in writing on scope and payment.
3. The Store Scan — what it is and isn't
The Scan delivers four things: a review of your current stack, a gap analysis across customer experience and operations, solution recommendations, and a prioritised roadmap.
The Scan is an advisory deliverable. It does not include implementation. Recommendations require your judgment and, where relevant, your development team to act on.
Target delivery is within 2 weeks of engagement start. Delays caused by your unavailability or late access to required information will extend this timeline.
4. Payment
Fees are confirmed in writing before work begins. Unless otherwise agreed:
- The Scan fee is due in full before work commences.
- If you cancel before we begin work, you receive a full refund.
- If you cancel after work has commenced, the fee is non-refundable.
- For implementation engagements, payment milestones are defined in the project agreement.
5. No guarantee of results
We do not guarantee specific business outcomes — revenue growth, conversion rate improvement, cost reduction, or any other metric. Our recommendations are based on our analysis of your store at a point in time. Results depend on your decisions, your team's execution, your customers, and market conditions — all of which are outside our control.
We also do not guarantee the behaviour of third-party platforms (Shopify, apps, APIs). These are outside our control and may change without notice.
6. Limitation of liability
To the maximum extent permitted by applicable law, our total liability to you for any claim arising from our services is limited to the amount you paid us for the specific engagement giving rise to that claim.
We are not liable for indirect, consequential, incidental, or punitive losses — including lost revenue, lost profits, lost data, or business interruption — even if we were advised of the possibility of such losses.
We are not liable for outcomes resulting from your own decisions made on the basis of our recommendations.
7. Intellectual property
- The Scan report is yours. Upon payment, you own it outright.
- For custom-built agents and code: ownership transfers to you upon receipt of full payment.
- Until full payment is received, all work product remains our intellectual property.
- We retain the right to describe the nature of the engagement in general terms (e.g., "we built an agent for a Shopify store") without identifying you or disclosing confidential information, unless you ask us not to in writing.
8. Confidentiality
We treat your store data, business metrics, and any information you share with us as confidential. We will not disclose it to third parties except as required to deliver the service (e.g., our tools and processors listed in our Privacy Policy) or as required by law.
9. Your responsibilities
You are responsible for:
- Providing accurate information about your store and business when requested
- Ensuring you have the necessary rights and permissions to share any store data with us
- Making decisions about whether and how to act on our recommendations
- Your own compliance with Shopify's terms of service and applicable law
10. Governing law and disputes
These terms are governed by the laws of India. Any dispute arising from these terms or our services is subject to the exclusive jurisdiction of the courts in Bangalore, India.
Before escalating to formal proceedings, both parties agree to attempt resolution in good faith by email within 30 days.
11. Changes to these terms
We may update these terms. We will update the effective date at the top of this page. For ongoing engagements, material changes will be communicated by email. Continued use of our services after changes constitutes acceptance.